Shipping Policy

Last updated: September 3, 2026

At Makaju Shop, we are committed to getting your order to you safely and efficiently. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Where We Ship From

All orders from Makaju Shop are shipped from Colombia.

2. Where We Ship To

We currently ship to the following destinations:

• United States

• European Union

• United Kingdom

Shipping availability may vary depending on the specific destination and applicable shipping restrictions. Available shipping options and costs will be displayed at checkout.

3. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

During holidays, promotions, sales events, or periods of high order volume, processing may take longer than the standard timeframe.

4. Estimated Delivery Times

Estimated delivery times from Colombia are:

Destination	Estimated Delivery Time
United States	5 business days
European Union	[5-6 business days]
United Kingdom	[5-6 business days]

These are estimated delivery times and are not guaranteed. Actual delivery times may vary due to customs clearance, carrier delays, weather, holidays, transportation disruptions, or other circumstances beyond our control.

5. Shipping Costs

Shipping costs are calculated based on the destination, order size, package weight, and selected shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

From time to time, Makaju Shop may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly communicated on our website or at checkout.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking instructions, where tracking is available.

Please allow approximately [24–48 hours] for tracking information to become active after your order has been dispatched.

If your tracking information has not updated for an extended period, please contact us at [CUSTOMER SERVICE EMAIL].

7. Customs, Duties, and Taxes

Because orders are shipped internationally from Colombia, your order may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country or local authorities.

Makaju Shop does not control these charges and cannot guarantee the amount that may be assessed.

Customers are responsible for providing accurate information and complying with the applicable import regulations in their destination country.

8. Shipping Delays

We work with our shipping carriers to deliver your order within the estimated timeframe. However, international shipments may occasionally experience delays.

Delays can occur because of:

• Customs processing

• Carrier delays

• Weather conditions

• Public holidays

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete shipping information

• Other circumstances outside our control

If your order appears to be significantly delayed, please contact us at [info@makajushop.com], and we will do our best to assist you.

9. Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you notice that your shipping information is incorrect, contact us as soon as possible at [info@makajushop.com].

We will do our best to correct the information before your order is shipped. However, once an order has been dispatched, we may not be able to change the delivery address.

Makaju Shop is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

10. Lost, Stolen, or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check your delivery area and contact the shipping carrier.

You may also check with household members, neighbors, building management, or others who may have accepted the package on your behalf.

If you are still unable to locate your package, contact us at [info@makajushop.com] with your order number and tracking information.

We will assist you in contacting or working with the carrier where possible.

11. Damaged Packages

If your order arrives damaged, please contact us within [48 hours / 7 days] of delivery.

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping packaging, if applicable

We will review the information and determine the appropriate resolution in accordance with our Refund and Returns Policy.

12. Undeliverable or Refused Packages

If an order is returned to us because the address was incorrect or incomplete, the recipient refused delivery, or the package was not accepted, we will contact you regarding the available options.

Additional shipping or return costs resulting from an incorrect address, refusal of delivery, or failure to accept the package may be deducted from any applicable refund.

13. Multiple Shipments

In some circumstances, items from the same order may be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking numbers and shipping confirmation emails.

14. Contact Us

If you have any questions about our Shipping Policy, your order, or the delivery of your package, please contact us:

Makaju Shop
Email: [info@makajushop.com]
Website: makajushop.com
Business Address: [info@makajushop.com]

We are happy to assist you with questions regarding shipping, tracking, delivery, or your order.

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Please note: Delivery times provided in this policy are estimates only and may be affected by customs processing, shipping carriers, and other circumstances outside Makaju Shop's control.